Frequently Asked Questions
Search or browse categories. We’ve included everything from orders and shipping to safety, compatibility and custom builds.
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Support🧾Orders & Payments
#We accept UPI, debit/credit cards, and NetBanking through Razorpay. Your Buy Now link will take you directly to a secure Razorpay checkout page. Note: Cash on Delivery (COD) isn’t available at the moment.
Yes, it’s completely secure. All payments are processed through Razorpay, India’s most trusted gateway with bank-level encryption and PCI-DSS security, keeping your data fully safe.
We start preparing orders quickly to ship fast. If you need a change, contact us on our email immediately with your order ID—we’ll try our best to change it.
🚚Shipping & Tracking
#Most orders placed before 12 PM IST ship the same or next business day. During busy drops, allow an extra day or two.
With Standard Shipping, orders are delivered within 3–7 business days. For faster delivery, choose Express Shipping at checkout for just ₹149 to receive your order in 2–3 days. A tracking link will be shared via email once your order ships.
Standard Shipping is free. Express rates are ₹149.
🧼Product Safety & Care
#Yes—magnets are fully enclosed and ultrasonically sealed. Recommended age: 6+. Keep away from children under 3 due to small parts.
Wipe with a slightly damp microfiber cloth; avoid soaking or high heat. Let them dry completely before storing.
Yes. We use UV-printed ABS plastic and non-toxic inks that meet common toy safety standards.
🧱Compatibility
#Absolutely. All packs use the same grid size and magnet orientation so you can build seamlessly across sets.
Other brands may partially fit, but holding strength can vary. For the best builds, we recommend mixing Lauska kits together.
That’s exactly what we built them for—go wild with your favorite worlds!
↩️Replacemnt
#All sales are final, but don’t worry — if your order arrives damaged, missing, or incorrect, just let us know within 48 hours, and we’ll be happy to make it right for you.
If your item arrives damaged, defective, or incorrect, we’ll be glad to send a replacement. Please check our full <a href="/policies/shipping-returns" class="text-emerald-600 underline hover:text-emerald-700 transition">Shipping & Replacement Policy</a>.
We stand by our quality. If you notice a manufacturing defect, send us photos/videos along with your order details, and we’ll evaluate and assist you further.
Still need help?
Email us at lauskashop@gmail.com — we typically respond the same business day.